Description
The Non-Conformities module offers comprehensive support and effective management of all non-conforming situations and opportunities for improvement within organizations. It plays a central role in the management of incidents and their resolution, which is why it is integrated with the other IsoVision modules.
As a true one-stop shop, this module enables the management of complaints, incidents, accidents, opportunities for improvement, requests for information, requests for derogation, as well as non-conforming products and services. It also facilitates integrated investigations and the management of immediate and root cause analyses, using methods such as the 5 Whys and the 5Ms. In addition, it manages costs and corrective and preventive actions (CAPA), with a view to continuous improvement.
Features
Whether you are ISO 9001, AS 9100, HACCP certified or none of the above, the module offers structured forms for integrated management of facts, causes and action plans. The forms are also customizable, which allows to adapt the terminology specific to one’s organization, thus promoting data appropriation by those who must interpret it and participate in the corrective measures to be taken. All non-conformities and actions are made available in the dashboard in a real time view and with an obligation to take action.
List of features :
- Notifications, information requests, waiver requests, accidents, non-conformities, complaints, improvement opportunities, corrective and preventive actions, cause analysis, costs, medical follow-ups, temporary assignments
- Integration with your other software (ERP, MRP, CRM, HR…)
- Structured and customizable forms
- Unlimited number of forms and users
- Notifications (complaint, nc, opportunity, danger…) on phones and tablets
- Information sharing (non-conformities, accidents, customer complaints, in progress and overdue corrective and preventive actions) to all concerned people via email alerts and the dashboard
- Real-time tracking in the dashboard
- Supervision of tasks assigned to employees
- Complete reports, performance indicators
- Automatic reminders, escalations in case of delays
Benefits
- Management of all types of non-conformity: products, services, complaints, derogations, out-of-limits values, incidents, accidents, opportunities for improvement, etc.
- Integrated information management: data elements, investigations, cause analyses, corrective and preventive actions, costs, statistics, etc.
- Efficient, real-time monitoring of corrective and preventive actions (CAPA), via dashboard
- Notification by customers and suppliers of opportunities, complaints, non-conformities, requests for information or derogations
- Reduce risks associated with late or forgotten actions (e.g. customer complaints)
- Centralized, real-time information, facilitating collaboration and better coordination between the various players involved
- Reduced costs associated with searching for information or using out-of-date information
- Customize screens according to your processes and terminology
- Integration with other IsoVision modules, enabling additional functionalities to be added
- Integration with other existing software (ERP, MRP, HR, etc.)
- Elimination of silos created by the use of Word and Excel files that are not interconnected with other systems
- Sending automatic e-mails and reminders encourages communication and responsiveness to deadlines
- Real-time tracking via dashboard
- Ensures compliance with quality standards
- Reports and performance indicators
- “Unlimited number of users” license type