DESCRIPTION – NONCONFORMANCE MANAGEMENT
The Nonconformance Management module provides a centralized and structured approach to capturing, tracking, and resolving all nonconformances and quality incidents across the organization. It plays a critical role in identifying root causes, implementing corrective actions, and driving continuous improvement.
Designed as a single point of entry, this module allows you to manage:
- product and service nonconformances,
- internal or external complaints,
- safety or process incidents,
- deviation requests and clarifications,
- customer feedback and improvement suggestions.
Built-in tools for root cause analysis—including 5 Whys and Ishikawa (5M)—enable effective investigations and structured decision-making. The system also supports CAPA workflows, cost tracking, risk evaluation, and long-term follow-up.
Fully integrated with other IsoVision modules (such as Audits, Actions, Training), it ensures complete traceability from issue identification to resolution, supporting compliance with ISO standards, GMP, ESG, and regulatory requirements.
FEATURES – NONCONFORMANCE MANAGEMENT
Whether you’re ISO 9001, AS9100, or HACCP certified—or operating without formal certification—IsoVision’s Nonconformance Management module offers structured and customizable forms for capturing facts, identifying root causes, and managing action plans. Terminology can be adapted to fit your internal language, encouraging user adoption and clarity across teams.
All nonconformances, incidents, and corrective actions are tracked in real time through dashboards, with follow-up constraints and task supervision to ensure timely resolution.
Key Features :
- Centralized handling of nonconformances, complaints, incidents, accidents, deviations, inquiries, improvement opportunities, and CAPA
- Seamless integration with ERP, MRP, CRM, and HR systems
- Customizable forms to match your internal workflows and terminology
- Unlimited users and form submissions
- Mobile-friendly reporting of nonconformances, complaints, risks, or improvement ideas
- Real-time alerts and dashboards for status tracking and corrective/preventive action follow-up
- Role-based dashboards for task visibility and accountability
- Supervision of assigned tasks and overdue actions
- Built-in reporting tools and KPIs
- Automated email notifications and escalation rules for late or unresolved issues
KEY BENEFITS FOR YOUR ORGANIZATION
- Full coverage of all types of nonconformances: product, service, complaints, deviations, out-of-spec results, incidents, accidents, and improvement opportunities
- Integrated management of event data, investigations, root cause analysis (5 Whys, 5M), CAPA, costs, and statistics
- Real-time tracking of corrective and preventive actions through dynamic dashboards
- Enables all employees to report nonconformances, complaints, improvement suggestions, or deviation requests
- Risk reduction by preventing overdue or forgotten actions (e.g., unresolved customer complaints)
- Centralized, up-to-date information that enhances collaboration across departments
- Lower administrative costs by avoiding manual tracking and outdated documentation
- Customizable screens that match your internal terminology and workflows
- Seamless integration with other IsoVision modules (Audits, Training, Monitoring and measurement, etc.)
- Compatibility with existing tools (ERP, MRP, HR systems)
- Eliminates information silos caused by disconnected spreadsheets or file-based tracking
- Automated email alerts and reminders to ensure deadlines are met and follow-ups are done
- Supports regulatory compliance with ISO standards, GMP, and internal quality frameworks
- Detailed reports and integrated KPIs, with export capability to Power BI for building customized management and performance dashboards
- Unlimited user licensing for broad, cost-effective deployment